stockeds-martdeals web store FAQ section

What is a "Customer Return Product" ? Typically Customer Return Pallets/Loads are made up of a variety of products which a retail or major department store has decided to sell off in bulk at a much reduced price or items which it can no longer sell at their regular retail price - some of the reasons are that these items were or have: (i) In Store display items (ii) Out of box items (iii) Items with damaged exterior packaging (iv) Returned to the store by a customer and the store can not or does not want to re-shelf it. (v) Cosmetic blemishes or slight defects (vi) Missing minor or major components (such as either a remote control, manual, a cover, cables etc.) (vii) Defective when returned by customer (viii) One or more of the items features do not work (ix) Overstocks (x) Out of season items Most of our pallets will be made up of customer return items though we have several Listings of only New or only Overstock Items Can I know Exactly what is in the pallet before purchasing ? Most transactions made in this kind of industry are made 'blind' (i.e. a manifested list of exactly what the pallet and/or truckload contains is not provided). Certain department stores often do provide a manifest when we purchase truckloads from them but more often then not, manifests are not available, or are only available with the truck once we receive it. When it comes to Pallet sales, the very large majority of pallets do not have a manifest and the only way we can provide one is by individually going through the pallet and manifesting each item inside - whence ourselves, and others in this industry do not and cannot provide exact manifests. Alternatively, we do provide approximate pc counts and value of each pallet when this information is available to us. We do also provide pictures of current or past loads and descriptions for each pallet/load that we offer. What Percentage of the products work ? Depending on the Pallet, the type of products and on the department store this percentage varies a lot. For example, typically speaking - a clothes load has very little defective items. Most items would have just been retuned to the store and the store would just sell them in bulk very cheap as part of a "Returned" load because they do not wish to repack it, re-tag it, clean it if necessary etc. Underwear and socks loads are usually always brand new since most stores do not allow the return of socks and/or underwear from customers. Also, some department stores have more elaborate Repair & Service Centers then others. Products from stores which have comprehensive Repair & Service centers tend to have a higher defective rate. Generally speaking electronic items have a higher defective rate - whilst non-electronic items such as toys, cookware, cutlery, accessories, domestics etc. tend to have much lower defective rates (e.g. a set of 50 pcs of cutlery set may be in a return load simply because one of the pcs has broken) The generally recognized industry average used when trying to estimate working % is as follows: 65%-75% working, 20% Repairable, remainder scrap/spare parts/throwaway etc. Ofcourse no individual load or pallet will have that exact breakdown, but generally speaking the latter percentages are fairly accurate to describe the average expected condition. Please note - exact working % of any particular pallet/load is unknown - and all items are always untested. Is there a Risk in purchasing Department Store Returns ? In the long term and looking at several purchases most people in this industry would agree that the payoffs and money returns are generally very good and that the long-term risk is generally minimal. However when looking at any single purchase - YES - there is a definite risk in purchasing such types of items - and all items are sold AS-IS regardless of anyone's best intentions to advertise each load as accurately as possible. All persons contemplating purchasing such items must be aware and prepared of the risk. Like most businesses in life - the higher the risks - the Higher the potential returns. Should everyone be purchasing Department Store Returns ? No. Purchasing department store returns is not for everyone. This is not a 'get rich quick & easily' scheme. The payoffs are high for those prepared to work hard and put effort in their purchases in order to create the highest possible return on investment. This is a 'get-rich consistently with hard work & creativity scheme'. If you are not prepared to test items do not purchase. If you are not prepared to repair items - do not purchase. If you only want to deal with 100% retail ready items do not purchase. If you are not prepared to expect a percentage of items to be out of box, defective, cosmetically blemished etc. do not purchase. If you are prepared to test, fix, clean, cannibalize, be creative in sales, open new sales channels in order to get the most revenue back when needed - then do purchase. Purchasing returns is not for everyone - and it generally involves more work and resources then purchasing brand new items. Please do not get this wrong - after all we do not want to discourage you - this is a profitable business for the large majority - and the industry as a whole is approximately $100 Billion in size. Thousands of people on a daily basis buy and sell such items - many take it up part-time or full-time and profit very well from this. Bottom line is: if prepared to put in a fair share of work and effort - then this could be very profitable for you.. How do you ship the pallets? If we cannot ship the particular load using UPS or UPS Hundred Weight, we will ship the whole pallet. Your pallet should arrive to you completely covered by carton and shrunk wrap using black shrink wrap We always take care to pack as safely and efficiently as possible Who will arrange delivery ? We are able to offer you very competitive shipping quotes to any destination nationwide. Depending on the "load" which you purchase, there is sometimes the option to reduce shipping costs, and "break down" the pallet into 2,3,4 or 5 large cartons which we will then ship using UPS or UPS Hundred Weight. This can sometimes reduce shipping costs especially when shipping to a residential address - though only some of our pallets can be shipped in this way. We are not responsible for freight rates, lost, delayed or merchandise damage due to shipping. All shipping quotes are given with no insurance unless specifically requested by the customer. What is the cost of shipping ? Shipping cost depend on the following: (i) What type of pallet/listing you are purchasing (ii) How many pallets/listing you are purchasing (iii) Where we are delivering i.e. to a business or a residential address and whether you need a lift-gate or not (see question below for more info on lift-gate) Typically speaking lift-gate charges are more or less fixed at $35 and delivery to a residence is fixed at $45. Customers who do not have a business where we can deliver the pallet to can save the residential charge by opting to pick-up the pallets at their nearest terminal. Some listings e.g. watches, costume jewelry, clothing etc. can be shipped by UPS making the type of location we are delivering to irrelevant. Generally speaking, the cost to ship one pallet ranges from $90 - $200 and varies according to weight and contents of the pallet. Shipping subsequent pallets is considerably cheaper - especially if shipping to a residence What Information do I need to provide in order to receive a shipping quote ? Please provide us with the following information: (i) Zip Code (ii) Whether you have a business or residential delivery address (iii) Whether you require a truck with a lift-gate (for lowering the pallets to the ground) - (NB: usually if purchasing one or two pallets, and if the products on the pallets are not too heavy, it is feasible not to request a truck with a lift-gate and to manually unload the pallet by hand Please note: all shipping quotes sent out are only quotes, and are to be confirmed once auction is won. How long before I receive my order is shipped and delivered? Most orders, unless otherwise specified, are shipped within 24 to 48 hours of payment. Most orders will reach their destination within 1 to 5 working days of being picked up from our warehouse. If I am unsatisfied with the goods I receive what can I do? All goods are sold "AS IS" and all Sales are final. There is no guarantee or warranty, express or implied and without limitations, of merchandise fitness or marketability. No Exchanges, Refunds or Credits. Having said that, we do our best to manifest as accurately as possible our pallets, or explain as accurately as possible what, to the best of our knowledge and beliefs is included in each load/pallet. If for example you purchased an electronics load, and you received clothing, then of course we will fully compensate you for this. If for any reason, you are unsatisfied with a purchase from us, contact us within 48 hours of receiving your order and we will do our best to make you satisfied. This is not a 100% accurate and "straight-forward" business, and we do our best to be as descriptive as possible with the information available to us, however, we would be lying if we said mistakes don't happen - they do - so please get in touch with us if you are in any doubt about anything, before or after you receive your order. Please keep in mind that we are in this for the long haul, and maintaining a high number of loyal customers is our goal - if you cannot make money with our products then you will not re-order from us. Our objective is to make our loads as profitable as possible to you so that you may keep coming back for more. Please contact us for any further questions you may have